Refund, Deposit & Custom Order Policy

Custom Wig Orders

At Portage Solutions, every wig order is handled with care and attention to detail. Because many of our wigs require preparation, customization, and quality checks, we require a 25% deposit upfront before we begin processing your order.

The remaining balance must be paid before delivery or final handoff of your wig.

Deposit Policy

The 25% deposit secures your order and allows us to begin preparing your wig. Deposits are used toward materials, customization, and preparation time.

Due to the personalized nature of our products, deposits are non-refundable once work has started.

Order Changes & Cancellations

Customers may request changes before production begins. Once customization, preparation, or sourcing has started, changes may not be possible.

If you choose to cancel your order after work has started, your deposit will not be refunded.

Final Payment

The remaining balance must be completed before receiving your wig.

For local Los Angeles deliveries, we offer convenient delivery options. Customers may pay their remaining balance at the time of delivery once the agreed-upon order has been completed.

Delivery Policy

We offer local delivery throughout the Los Angeles area.

For deliveries outside of Los Angeles, additional delivery fees may apply depending on distance.

Customers will receive delivery details and confirmation before the appointment.

Product Quality

We carefully inspect every wig before delivery to ensure quality and customer satisfaction.

Please review your wig at the time of delivery. Once the wig has been accepted and used, returns or exchanges may not be available due to the personal nature of hair products.

Questions

If you have questions about your order, deposit, delivery, or customization options, please contact us before placing your order.

Thank you for choosing Portage Solutions. We appreciate your business and look forward to providing you with a premium wig experience.